Return Policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We reserve the right to charge a re-stock fee up to 25%.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Non-stocked and custom made products are not eligible for return.

To start a return, you can contact us at sales@fiberfixer.com or call 315-399-2158. If your return is accepted, we’ll send you a RMA form along with a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@fiberfixer.com or call 315-399-2158.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All non-stocked and custom made products are not eligible for return. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.